Delivery and Returns

UK Mainland Deliveries

All our deliveries to the UK Mainland are now free.

All orders are delivered by courier who will call you to arrange a delivery day and time. Once we have received your order we will contact you to confirm that we have the item in stock. Orders are usually delivered within 1-2 weeks. However from time to time there is a bigger delay which we will notify you of immediately after receiving your order.

It is your responsibility to check that the items that you have ordered will fit into your home prior to delivery. Please allow for the fact that, as most of our furniture is hand-made, the dimensions specified on the site can vary by 1-2cm. If your item is large then check that it can pass freely through doors and corridors and have space to turn.

Outside UK Mainland Deliveries

Unfortunately we are unable to ship to areas outside the UK mainland but can make it available for collection

International Shipping

Unfortunately we are unable to ship items internationally but can make it available for collection

Accepting your delivery

Please ensure you thoroughly check your items for any damage at the point of delivery. Once goods are accepted from the courier signed or not signed for no responsibility can be taken by East West at Home for any loss or damage whatsoever. In the unusual event that your item arrives damaged, please do not accept the delivery and call us for a replacement. NB: All goods must be signed for by an adult aged 18 or over on delivery.

Payment Options

We use the online payment service Paypal. Paypal is well recognised as being a safe and secure way to pay for goods over the internet.

Returns & Exchanges

We hope you are delighted with your order but we do understand that sometimes you will want to return an item.

At East West at Home we offer a no quibble guarantee*. If your item from us fails to make the grade just contact us within 14 days to:

East West at Home

Unit T, Bee Mill,

Preston Road,

PR3 3XJ.

Goods must be unused, unopened, in perfect condition (including original packaging) and remained in a re-sellable condition.

Unfortunately, we are unable to refund the return postage.

*If you want to return an item of furniture you must notify us within 14 days. We can organise collection but all costs incurred through shipping are strictly non-refundable and that the customer bears all return shipping costs. Please call us on 07340 740 718 if you would like to know any exact return costs before making your purchase.

Refunds will be processed within 7 days of receiving the goods back from you. The refund will be made via your original method of payment. When returning goods on which you have received a discount/special offer that offer/discount will no longer apply and will be deducted from the original price.

Damaged deliveries

We do our best to ensure that our products are wrapped sufficiently to survive its journey to you but we do have to rely on third party companies to deliver your goods to you and breakages unfortunately can happen from time to time.

If you receive a damaged item from us, please accept our apologies for any inconvenience this may cause you. Please contact us immediately to inform us quoting your order number and ideally with a photo of the damage. We will organise a collection and ship a replacement out to you immediately subject to stock availability.